J
John Larkin
Guest
There are only two appliance stores in the small town of Truckee, and
Sears is close to us. We've bought appliances and beds from them, and
they have been great. But it's an affiliate store, a Sears product
reseller, not corporate. When you walk in, the store owner (a former
Silicon Valley engineer) meets you, and he's friendly and funny and
really sells you the best option. The products themselves seem pretty
good.
So we made the mistake of ordering a fridge and a gas dryer from the
corporate store in Daly City. The employees seemed uninterested and
barely speak English. They gave us a 2-hour delivery window (we had to
unpack the fridge into coolers) and didn't show, even though they
swore they were "running late" and would show eventually. So at 10 PM
we repacked the fridge.
I managed to contact them and they said they could deliver in
mid-August, which is *really* running late, so I canceled the whole
thing.
But I learned this: their call-in thing is automated and 100%
infuriating. The robo voice (the same lady who does about half of the
call-in voices in the USA, great voice) kept giving me menu options
that I didn't want. I tried saying
PERSON. TALK TO PERSON
and
REPRESENTATIVE
and dialing
0 0 0
which sometimes work. None worked. But then I discovered the secret
password.
F*** YOU
and she said "OK, I'll connect you to a representative" and did. She
almost sounded a bit taken aback.
Google sears sucks
I'm not alone. It seems to be corporate policy to piss off their
customers.
--
John Larkin Highland Technology, Inc
lunatic fringe electronics
jlarkin att highlandtechnology dott com
http://www.highlandtechnology.com
Sears is close to us. We've bought appliances and beds from them, and
they have been great. But it's an affiliate store, a Sears product
reseller, not corporate. When you walk in, the store owner (a former
Silicon Valley engineer) meets you, and he's friendly and funny and
really sells you the best option. The products themselves seem pretty
good.
So we made the mistake of ordering a fridge and a gas dryer from the
corporate store in Daly City. The employees seemed uninterested and
barely speak English. They gave us a 2-hour delivery window (we had to
unpack the fridge into coolers) and didn't show, even though they
swore they were "running late" and would show eventually. So at 10 PM
we repacked the fridge.
I managed to contact them and they said they could deliver in
mid-August, which is *really* running late, so I canceled the whole
thing.
But I learned this: their call-in thing is automated and 100%
infuriating. The robo voice (the same lady who does about half of the
call-in voices in the USA, great voice) kept giving me menu options
that I didn't want. I tried saying
PERSON. TALK TO PERSON
and
REPRESENTATIVE
and dialing
0 0 0
which sometimes work. None worked. But then I discovered the secret
password.
F*** YOU
and she said "OK, I'll connect you to a representative" and did. She
almost sounded a bit taken aback.
Google sears sucks
I'm not alone. It seems to be corporate policy to piss off their
customers.
--
John Larkin Highland Technology, Inc
lunatic fringe electronics
jlarkin att highlandtechnology dott com
http://www.highlandtechnology.com