fixing a Xerox copier (XD series)

G

George Johnson

Guest
I have a Xerox XD105f copier that, once again, is malfunctioning.
(Judging from the reviews on Amazon, these machines are widely reviled
for their unreliability. Mine is barely five years old and used so
lightly that I haven't even finished a full toner cartridge.)

Here is the problem: when I try to make a copy, the paper from the main
tray starts to feed but then stops almost immediately (before even
reaching the gray rubber rollers beneath the green drum roller). I get
a flashing "P" signal meaning that the copier is out of paper. There is
plenty of paper in the tray. Sometimes, but usually not, when I press
the copy button again, the paper will feed. And sometimes the paper
feeds just enough to jam before it has left the tray, signalling an E2
error. I have gone through the numerous diagnostic tests on the Xerox
site
(http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_rpss_en,C
ompany={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Coun
try):str(USA),ques=ref(Prod_MFL_XD105f):str(XD105f),question=ref(ProdFam
ily):str(Prod_MFL_XD105f),varset=Xcntry:USA,varset=Xlang:en_US,varset=pr
odID:XD105f,varset=prodName:WorkCentre%20XD105f%20Digital%20Copier%20-%2
0Laser%20Printer), but none of them help.

Maybe this is a clue: when I feed paper from the side tray instead of
the main tray, it also stops almost right away (just before reaching
the gray rubber rollers beneath the drum roller). But if I push firmly
on the side cover, the paper will be picked up and run through. (This
doesn't help, however, when feeding from the main tray.)

Xerox's email support person just cuts and pastes the same unhelpful
information from the website. A call to telephone support resulted only
in an offer to read me the same instructions. I never imagined I could
go so wrong buying a Xerox copier. Any help would be most appreciated.

--
George Johnson
johnson AT santafe DOT edu
http://talaya.net
 
if your xerox has a secondary set of pick up rollers after leaving the paper
tray, check the rollers for wear or glazing....another thing for home type
xerox copiers...with the paper tray at the rear...small items tend to fall into
the tray and block the paper path....paper clip, coin etc especially when you
have small kids at home....those are obvious problems you may have already
checked or not....
 
Thank you both very much for your advice. I'll never buy a Xerox copier
again.

--
George Johnson
johnson AT santafe DOT edu
http://talaya.net
 
On Fri, 03 Dec 2004 17:05:36 -0700, George Johnson
<see.address@bottom.to.reply> wrote:

I have a Xerox XD105f copier that, once again, is malfunctioning.
(Judging from the reviews on Amazon, these machines are widely reviled
for their unreliability. Mine is barely five years old and used so
lightly that I haven't even finished a full toner cartridge.)

Here is the problem: when I try to make a copy, the paper from the main
tray starts to feed but then stops almost immediately (before even
reaching the gray rubber rollers beneath the green drum roller). I get
a flashing "P" signal meaning that the copier is out of paper. There is
plenty of paper in the tray. Sometimes, but usually not, when I press
the copy button again, the paper will feed. And sometimes the paper
feeds just enough to jam before it has left the tray, signalling an E2
error. I have gone through the numerous diagnostic tests on the Xerox
site
(http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=x_rpss_en,C
ompany={683D76C8-B5C5-416E-9754-DD015FDB4F2E},ts=x_main_en,ques=ref(Coun
try):str(USA),ques=ref(Prod_MFL_XD105f):str(XD105f),question=ref(ProdFam
ily):str(Prod_MFL_XD105f),varset=Xcntry:USA,varset=Xlang:en_US,varset=pr
odID:XD105f,varset=prodName:WorkCentre%20XD105f%20Digital%20Copier%20-%2
0Laser%20Printer), but none of them help.

Maybe this is a clue: when I feed paper from the side tray instead of
the main tray, it also stops almost right away (just before reaching
the gray rubber rollers beneath the drum roller). But if I push firmly
on the side cover, the paper will be picked up and run through. (This
doesn't help, however, when feeding from the main tray.)

Xerox's email support person just cuts and pastes the same unhelpful
information from the website. A call to telephone support resulted only
in an offer to read me the same instructions. I never imagined I could
go so wrong buying a Xerox copier. Any help would be most appreciated.
Click to expand...
Actually the worst copiers on the planet, especially in regards to
customer support.
Try going over to this link:

http://www.thecopiernetwork.com/

Sign up as a copier repairman to get access to their forums and ask
there.(They're repairmen there that are up to date on all the latest
models and their individual quirks and faults.)
 
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