Security DVR Boot Probs

[TT]

OK you guys seem to be my last resort ;-) The Retailer wont return my phone
calls, I can find nothing on the net worthwhile to help me with the unit's
problem and at this point in time I'm pretty well screwed :-(

The unit is a http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm
The brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it won't
boot up. The screen message is "DVR Initialization". I still get all the
cameras displayed on the screen but no recording and no button and/or menu
functions and the unit is inaccessible from network. It will display this
for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have power
everywhere. IMHO it is a software problem. BTW I also disconnected all the
cameras, network cable and even all the drives and then even added a known
good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc????? There is
a round battery on the MB the same as a keep alive BIOS one on a computer
MB - should I pull it out?? I'm not game yet ;-) The user's manual is very
sparse on info re-probs.

Any help appreciated.

Cheers TT

 

[Alan Rutlidge]

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...

OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with the
unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand on
the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it won't
boot up. The screen message is "DVR Initialization". I still get all the
cameras displayed on the screen but no recording and no button and/or menu
functions and the unit is inaccessible from network. It will display this
for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have power
everywhere. IMHO it is a software problem. BTW I also disconnected all
the cameras, network cable and even all the drives and then even added a
known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc????? There
is a round battery on the MB the same as a keep alive BIOS one on a
computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT

Firstly it looks like a software / firmware issue. The unit uses imbedded
Linux.
There is probably nothing the user can do to correct this except return the
unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you name and
shame them here.
It would serve as a warning to other prospective customers to reconsider
their decision to use a retailer who offers after sales service.

Cheers,
Alan

 

[TT]

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with the
unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still get
all the cameras displayed on the screen but no recording and no button
and/or menu functions and the unit is inaccessible from network. It will
display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have power
everywhere. IMHO it is a software problem. BTW I also disconnected all
the cameras, network cable and even all the drives and then even added a
known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc????? There
is a round battery on the MB the same as a keep alive BIOS one on a
computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses imbedded
Linux.
There is probably nothing the user can do to correct this except return
the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you name
and shame them here.
It would serve as a warning to other prospective customers to reconsider
their decision to use a retailer who offers after sales service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly season and

many people are away from work (me included)

The retailer has since contacted me and we have now started a dialogue. It
still doesn't work but he is communicating with me. Apparently the hot
spell in WA has tipped a few of these over the edge - inbuilt temp sensor.

Cheers TT

PS I should just go away for the break at this time - last year the smoke
came out of ME850 >:-(

 

[Alan Rutlidge]

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngqumk2ti0ced@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still get
all the cameras displayed on the screen but no recording and no button
and/or menu functions and the unit is inaccessible from network. It
will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives and
then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one on
a computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses
imbedded Linux.
There is probably nothing the user can do to correct this except return
the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you name
and shame them here.
It would serve as a warning to other prospective customers to reconsider
their decision to use a retailer who offers after sales service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly season
and many people are away from work (me included)

The retailer has since contacted me and we have now started a dialogue.
It still doesn't work but he is communicating with me. Apparently the hot
spell in WA has tipped a few of these over the edge - inbuilt temp sensor.

Cheers TT

PS I should just go away for the break at this time - last year the smoke
came out of ME850 >:-(

Ah, yes but we know the reason for that. Seriously underrated bridge

rectifiers.

Cheers,
Alan

 

[TT]

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47787956$0$25516$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngqumk2ti0ced@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed
:-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from network.
It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit
up with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives and
then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one on
a computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses
imbedded Linux.
There is probably nothing the user can do to correct this except return
the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you name
and shame them here.
It would serve as a warning to other prospective customers to reconsider
their decision to use a retailer who offers after sales service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly season
and many people are away from work (me included)

The retailer has since contacted me and we have now started a dialogue.
It still doesn't work but he is communicating with me. Apparently the
hot spell in WA has tipped a few of these over the edge - inbuilt temp
sensor.

Cheers TT

PS I should just go away for the break at this time - last year the smoke
came out of ME850 >:-(

Ah, yes but we know the reason for that. Seriously underrated bridge
rectifiers.

Cheers,
Alan

Ahhhh.......... so being full of booze and playing old heavy rock (ACDC,

Deep Purple, Sweet, Suzi Q, etc) flat out at 2:00am New Year's Morning had
nothin' to do with it eh?? You can give up on warranty manager's job
now Alan after having said that ;-)

Warranty Rule #1 - It's always the customers fault ;-) ;-)
Warranty Rule # 2 (see above)
Warranty Rule # 3 (see above)
Warranty Rule # 4 (see above)
Warranty Rule # 5 (see above)
Warranty Rule # 6 Damaged in transit
Warranty Rule # 7 Power surge/ Dirty mains
Warranty Rule # 8 Are your sure it's not the customer's fault?
Warranty Rule # 9 Humidity/Dust/Heat/Cold wrong Sheng Fui
Warranty Rule # 10 Never seen this fault before you are the first and only
so no warranty - refer #1

That's how it usually goes for me anyway ;-)

Cheers TT

 

[bassett]

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13nh07jqb3qvn92@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47787956$0$25516$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngqumk2ti0ced@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed
:-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The
brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from
network. It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit
up with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives
and then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one
on a computer MB - should I pull it out?? I'm not game yet ;-) The
user's manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses
imbedded Linux.
There is probably nothing the user can do to correct this except return
the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you
name and shame them here.
It would serve as a warning to other prospective customers to
reconsider their decision to use a retailer who offers after sales
service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly season
and many people are away from work (me included)

The retailer has since contacted me and we have now started a dialogue.
It still doesn't work but he is communicating with me. Apparently the
hot spell in WA has tipped a few of these over the edge - inbuilt temp
sensor.

Cheers TT

PS I should just go away for the break at this time - last year the
smoke came out of ME850 >:-(

Ah, yes but we know the reason for that. Seriously underrated bridge
rectifiers.

Cheers,
Alan

Ahhhh.......... so being full of booze and playing old heavy rock (ACDC,
Deep Purple, Sweet, Suzi Q, etc) flat out at 2:00am New Year's Morning had
nothin' to do with it eh?? You can give up on warranty manager's
job now Alan after having said that ;-)

Warranty Rule #1 - It's always the customers fault ;-) ;-)
Warranty Rule # 2 (see above)
Warranty Rule # 3 (see above)
Warranty Rule # 4 (see above)
Warranty Rule # 5 (see above)
Warranty Rule # 6 Damaged in transit
Warranty Rule # 7 Power surge/ Dirty mains
Warranty Rule # 8 Are your sure it's not the customer's fault?
Warranty Rule # 9 Humidity/Dust/Heat/Cold wrong Sheng Fui
Warranty Rule # 10 Never seen this fault before you are the first and only
so no warranty - refer #1

That's how it usually goes for me anyway ;-)

Cheers TT

Ring the Importer and tell him the retailer won't stand by the warranty
agreements and what do they intend to do about it. Does this thing have a
RS 232 port on the back. If so, ask to speak to the service manager, and
tell him you want to re-boot the software, as it's playing up, not working
properly, giving trouble, and your sorry to bother him but your retailer
refuses to assist, and he's your last hope. Or perhaps he would like to
supply you with a new unit, under the warranty "lemon" agreement., as if
you re-boot the software, it will void the warranty, and we don't want
to do that, so would he like to do it for you.
When you do this, really take your time with the phone call, and keep
telling them you realise just how busy they are, but it's important
that you get it fixed. The longer you can drag it out the better. they
will think your a pain in the arse, and promise you anything to get rid of
you.

If all else fails walk into the retailer with a couple of mates, when he's
flat out, and make a lot of noise, about his crap after sales service, and
make a big point of dumping the thing on the counter. if he tells you he
will get back to you, be there the next morning, when he arrives to
open, and don't leave until he does something about it.

If he tells you he will call the cops, if you don't leave, give him the
phone number, But remember he's not your friend, a friend would have
replaced the unit on the first visit.

bassett

 

[atec77]

TT wrote:

OK you guys seem to be my last resort ;-) The Retailer wont return my phone
calls, I can find nothing on the net worthwhile to help me with the unit's
problem and at this point in time I'm pretty well screwed :-(

The unit is a http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm
The brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it won't
boot up. The screen message is "DVR Initialization". I still get all the
cameras displayed on the screen but no recording and no button and/or menu
functions and the unit is inaccessible from network. It will display this
for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have power
everywhere. IMHO it is a software problem. BTW I also disconnected all the
cameras, network cable and even all the drives and then even added a known
good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc????? There is
a round battery on the MB the same as a keep alive BIOS one on a computer
MB - should I pull it out?? I'm not game yet ;-) The user's manual is very
sparse on info re-probs.

Any help appreciated.

Cheers TT





Sounds like the board is not cooled correctly , so when you reboot it

and it hangs ?
Usually pulling the cover and running a large fan gets them working ,
if it doesnt then it's a warranty and the dealler HAS to fix it , if he
wont then it's piss easy to make them or he is liable to all sorts of
problems beacuse of the usage and certain warrantys he has neglected to
advise you of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..

 

[Alan Rutlidge]

"atec77" <atec77@hotmaul.com> wrote in message news:flatvb$nc3$1@aioe.org...

TT wrote:
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with the
unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still get
all the cameras displayed on the screen but no recording and no button
and/or menu functions and the unit is inaccessible from network. It will
display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have power
everywhere. IMHO it is a software problem. BTW I also disconnected all
the cameras, network cable and even all the drives and then even added a
known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc????? There
is a round battery on the MB the same as a keep alive BIOS one on a
computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT



Sounds like the board is not cooled correctly , so when you reboot it and
it hangs ?
Usually pulling the cover and running a large fan gets them working , if
it doesnt then it's a warranty and the dealler HAS to fix it , if he wont
then it's piss easy to make them or he is liable to all sorts of problems
beacuse of the usage and certain warrantys he has neglected to advise you
of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..

Atec might be onto something here.
I have a GigaByte MB that was randomly rebooting, but not always at
start-up.
Turned out (under closer inspection) that the fan on the aux chipset had
seized and was over heating it.
Bought a cheap replacement fan and fitted it - sweet

Have you confirmed both HDDs are spinning up?

Cheers,
Alan

 

[TT]

"bassett" <bassett@bassettskennel.com.au> wrote in message
news:4778de24@dnews.tpgi.com.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13nh07jqb3qvn92@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47787956$0$25516$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngqumk2ti0ced@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return
my phone calls, I can find nothing on the net worthwhile to help me
with the unit's problem and at this point in time I'm pretty well
screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The
brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from
network. It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit
up with the writing next to them 3v and 5v so the PS is ok and we
have power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives
and then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one
on a computer MB - should I pull it out?? I'm not game yet ;-) The
user's manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses
imbedded Linux.
There is probably nothing the user can do to correct this except
return the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you
name and shame them here.
It would serve as a warning to other prospective customers to
reconsider their decision to use a retailer who offers after sales
service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly season
and many people are away from work (me included)

The retailer has since contacted me and we have now started a dialogue.
It still doesn't work but he is communicating with me. Apparently the
hot spell in WA has tipped a few of these over the edge - inbuilt temp
sensor.

Cheers TT

PS I should just go away for the break at this time - last year the
smoke came out of ME850 >:-(

Ah, yes but we know the reason for that. Seriously underrated bridge
rectifiers.

Cheers,
Alan

Ahhhh.......... so being full of booze and playing old heavy rock (ACDC,
Deep Purple, Sweet, Suzi Q, etc) flat out at 2:00am New Year's Morning
had nothin' to do with it eh?? You can give up on warranty
manager's job now Alan after having said that ;-)

Warranty Rule #1 - It's always the customers fault ;-) ;-)
Warranty Rule # 2 (see above)
Warranty Rule # 3 (see above)
Warranty Rule # 4 (see above)
Warranty Rule # 5 (see above)
Warranty Rule # 6 Damaged in transit
Warranty Rule # 7 Power surge/ Dirty mains
Warranty Rule # 8 Are your sure it's not the customer's fault?
Warranty Rule # 9 Humidity/Dust/Heat/Cold wrong Sheng Fui
Warranty Rule # 10 Never seen this fault before you are the first and
only so no warranty - refer #1

That's how it usually goes for me anyway ;-)

Cheers TT

Ring the Importer and tell him the retailer won't stand by the warranty
agreements and what do they intend to do about it. Does this thing have
a RS 232 port on the back. If so, ask to speak to the service manager,
and tell him you want to re-boot the software, as it's playing up, not
working properly, giving trouble, and your sorry to bother him but your
retailer refuses to assist, and he's your last hope. Or perhaps he
would like to supply you with a new unit, under the warranty "lemon"
agreement., as if you re-boot the software, it will void the warranty,
and we don't want to do that, so would he like to do it for you.
When you do this, really take your time with the phone call, and keep
telling them you realise just how busy they are, but it's important
that you get it fixed. The longer you can drag it out the better. they
will think your a pain in the arse, and promise you anything to get rid
of you.

If all else fails walk into the retailer with a couple of mates, when
he's flat out, and make a lot of noise, about his crap after sales
service, and make a big point of dumping the thing on the counter. if he
tells you he will get back to you, be there the next morning, when he
arrives to open, and don't leave until he does something about it.

If he tells you he will call the cops, if you don't leave, give him the
phone number, But remember he's not your friend, a friend would have
replaced the unit on the first visit.

bassett



Unfortunately this is very difficult when you buy over the net :-( He's in

Vic. I'm in WA. At least he is talking to me now and I have already
explained that we both want this fixed quickly and simply ;-)

Cheers TT

 

[TT]

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47793bd9$0$25529$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"atec77" <atec77@hotmaul.com> wrote in message
news:flatvb$nc3$1@aioe.org...
TT wrote:
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still get
all the cameras displayed on the screen but no recording and no button
and/or menu functions and the unit is inaccessible from network. It
will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives and
then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one on
a computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT



Sounds like the board is not cooled correctly , so when you reboot it and
it hangs ?
Usually pulling the cover and running a large fan gets them working , if
it doesnt then it's a warranty and the dealler HAS to fix it , if he wont
then it's piss easy to make them or he is liable to all sorts of problems
beacuse of the usage and certain warrantys he has neglected to advise you
of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..

Atec might be onto something here.
I have a GigaByte MB that was randomly rebooting, but not always at
start-up.
Turned out (under closer inspection) that the fan on the aux chipset had
seized and was over heating it.
Bought a cheap replacement fan and fitted it - sweet

Have you confirmed both HDDs are spinning up?

Cheers,
Alan

Yes the fan is spinning. No one except the chronically deaf could miss the

sound of it ;-). Both HDs and DVD-RW have been disconnected and a known
good drive plugged in. Either way the OS is embedded on a chip not on a HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont boot
:-(

Cheers TT

 

[atec77]

TT wrote:

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47793bd9$0$25529$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
"atec77" <atec77@hotmaul.com> wrote in message
news:flatvb$nc3$1@aioe.org...
TT wrote:
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The brand
on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still get
all the cameras displayed on the screen but no recording and no button
and/or menu functions and the unit is inaccessible from network. It
will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit up
with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives and
then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one on
a computer MB - should I pull it out?? I'm not game yet ;-) The user's
manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT



Sounds like the board is not cooled correctly , so when you reboot it and
it hangs ?
Usually pulling the cover and running a large fan gets them working , if
it doesnt then it's a warranty and the dealler HAS to fix it , if he wont
then it's piss easy to make them or he is liable to all sorts of problems
beacuse of the usage and certain warrantys he has neglected to advise you
of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..
Atec might be onto something here.
I have a GigaByte MB that was randomly rebooting, but not always at
start-up.
Turned out (under closer inspection) that the fan on the aux chipset had
seized and was over heating it.
Bought a cheap replacement fan and fitted it - sweet

Have you confirmed both HDDs are spinning up?

Cheers,
Alan

Yes the fan is spinning. No one except the chronically deaf could miss the
sound of it ;-). Both HDs and DVD-RW have been disconnected and a known
good drive plugged in. Either way the OS is embedded on a chip not on a HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont boot
:-(

Cheers TT


Ok then the eprom might have gone toes up

if you want a better source after failing to fix it shoot me an email
and I will make some suggestions on the equipment you might consider..

 

[Franc Zabkar]

On Tue, 1 Jan 2008 09:52:42 +0900, "TT" <TTencerNoSpAm@westnet.com.au>
put finger to keyboard and composed:

Yes the fan is spinning. No one except the chronically deaf could miss the
sound of it ;-). Both HDs and DVD-RW have been disconnected and a known
good drive plugged in. Either way the OS is embedded on a chip not on a HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont boot
:-(

Cheers TT

If the fan is spinning, then I suppose that the +12V rail is up. It
might be worth confirming this at the drive power connectors, though.
(I just repaired a DVD player that took out the +12V fuse.)

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

 

[TT]

"Franc Zabkar" <fzabkar@iinternode.on.net> wrote in message
news:g97jn3ltb0c521tca8usu18adcsm2n2c2m@4ax.com...

On Tue, 1 Jan 2008 09:52:42 +0900, "TT" <TTencerNoSpAm@westnet.com.au
put finger to keyboard and composed:

Yes the fan is spinning. No one except the chronically deaf could miss
the
sound of it ;-). Both HDs and DVD-RW have been disconnected and a known
good drive plugged in. Either way the OS is embedded on a chip not on a
HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont
boot
:-(

Cheers TT

If the fan is spinning, then I suppose that the +12V rail is up. It
might be worth confirming this at the drive power connectors, though.
(I just repaired a DVD player that took out the +12V fuse.)

- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.

Thanks for the reply Franc. Yes the fuse is intact, the drives spin, the 2
LEDS 3v & 5v are both lit up. it powers the monitor and passes through all
camera feeds. I am discounting a hardware fault at this stage (fingers
crossed).

Cheers TT

 

[TT]

"atec77" <atec77@hotmaul.com> wrote in message news:flc3h5$4j6$1@aioe.org...

TT wrote:
"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47793bd9$0$25529$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
"atec77" <atec77@hotmaul.com> wrote in message
news:flatvb$nc3$1@aioe.org...
TT wrote:
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed
:-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The
brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from
network. It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit
up with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives
and then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one
on a computer MB - should I pull it out?? I'm not game yet ;-) The
user's manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT



Sounds like the board is not cooled correctly , so when you reboot it
and it hangs ?
Usually pulling the cover and running a large fan gets them working ,
if it doesnt then it's a warranty and the dealler HAS to fix it , if he
wont then it's piss easy to make them or he is liable to all sorts of
problems beacuse of the usage and certain warrantys he has neglected to
advise you of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..
Atec might be onto something here.
I have a GigaByte MB that was randomly rebooting, but not always at
start-up.
Turned out (under closer inspection) that the fan on the aux chipset had
seized and was over heating it.
Bought a cheap replacement fan and fitted it - sweet

Have you confirmed both HDDs are spinning up?

Cheers,
Alan

Yes the fan is spinning. No one except the chronically deaf could miss
the sound of it ;-). Both HDs and DVD-RW have been disconnected and a
known good drive plugged in. Either way the OS is embedded on a chip not
on a HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont
boot :-(

Cheers TT
Ok then the eprom might have gone toes up

I am hoping it is a FW problem and will be able to get the procedure and

files to re-flash it over the RS232 port and/or the procedure for doing a
hard re-set (if there is one).

if you want a better source after failing to fix it shoot me an email
and I will make some suggestions on the equipment you might consider..

Please feel free to send me anything you like that may help. My email addy
is very easy to un-mung ;-)

Cheers TT

 

[atec77]

TT wrote:

"atec77" <atec77@hotmaul.com> wrote in message news:flc3h5$4j6$1@aioe.org...
TT wrote:
"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47793bd9$0$25529$5a62ac22@per-qv1-newsreader-01.iinet.net.au...
"atec77" <atec77@hotmaul.com> wrote in message
news:flatvb$nc3$1@aioe.org...
TT wrote:
OK you guys seem to be my last resort ;-) The Retailer wont return my
phone calls, I can find nothing on the net worthwhile to help me with
the unit's problem and at this point in time I'm pretty well screwed
:-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The
brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from
network. It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs lit
up with the writing next to them 3v and 5v so the PS is ok and we have
power everywhere. IMHO it is a software problem. BTW I also
disconnected all the cameras, network cable and even all the drives
and then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one
on a computer MB - should I pull it out?? I'm not game yet ;-) The
user's manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT



Sounds like the board is not cooled correctly , so when you reboot it
and it hangs ?
Usually pulling the cover and running a large fan gets them working ,
if it doesnt then it's a warranty and the dealler HAS to fix it , if he
wont then it's piss easy to make them or he is liable to all sorts of
problems beacuse of the usage and certain warrantys he has neglected to
advise you of .
I don't use that brand but it is a known problem with some models and
normally air flow across the board cures things ..
Atec might be onto something here.
I have a GigaByte MB that was randomly rebooting, but not always at
start-up.
Turned out (under closer inspection) that the fan on the aux chipset had
seized and was over heating it.
Bought a cheap replacement fan and fitted it - sweet

Have you confirmed both HDDs are spinning up?

Cheers,
Alan

Yes the fan is spinning. No one except the chronically deaf could miss
the sound of it ;-). Both HDs and DVD-RW have been disconnected and a
known good drive plugged in. Either way the OS is embedded on a chip not
on a HD.

BTW this has now cooled down overnight and is about 20Deg.C. still wont
boot :-(

Cheers TT
Ok then the eprom might have gone toes up

I am hoping it is a FW problem and will be able to get the procedure and
files to re-flash it over the RS232 port and/or the procedure for doing a
hard re-set (if there is one).
if you want a better source after failing to fix it shoot me an email
and I will make some suggestions on the equipment you might consider..

Please feel free to send me anything you like that may help. My email addy
is very easy to un-mung ;-)

Cheers TT


You are a slack bugga.. check the mail anyway...

 

[bassett]

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13nj38v1v7a3hda@corp.supernews.com...

"bassett" <bassett@bassettskennel.com.au> wrote in message
news:4778de24@dnews.tpgi.com.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13nh07jqb3qvn92@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:47787956$0$25516$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngqumk2ti0ced@corp.supernews.com...

"Alan Rutlidge" <don't_spam_me_rutlidge@iinet.net.au> wrote in message
news:4778668c$0$25510$5a62ac22@per-qv1-newsreader-01.iinet.net.au...

"TT" <TTencerNoSpAm@westnet.com.au> wrote in message
news:13ngh05hemod692@corp.supernews.com...
OK you guys seem to be my last resort ;-) The Retailer wont return
my phone calls, I can find nothing on the net worthwhile to help me
with the unit's problem and at this point in time I'm pretty well
screwed :-(

The unit is a
http://www.aucom.com.au/DVR-Recorders/Embedded-DVR/DVR-S8.htm The
brand on the front of the box is Panorama.

It has 2 x 500GB Seagate drives and a Pioneer DVR112 burner added.

The unit has been behaving faultlessly for about 2 months but now it
won't boot up. The screen message is "DVR Initialization". I still
get all the cameras displayed on the screen but no recording and no
button and/or menu functions and the unit is inaccessible from
network. It will display this for about 1-2 min then re-boot.

It's a bit like looking at a Windows start up screen :-(

The Mother board has the number ET0870319 on it. There are 2 LEDs
lit up with the writing next to them 3v and 5v so the PS is ok and
we have power everywhere. IMHO it is a software problem. BTW I
also disconnected all the cameras, network cable and even all the
drives and then even added a known good blank HD and still no joy.

Any ideas how to do a reset/re-boot/bios/firmware reflash etc?????
There is a round battery on the MB the same as a keep alive BIOS one
on a computer MB - should I pull it out?? I'm not game yet ;-) The
user's manual is very sparse on info re-probs.

Any help appreciated.

Cheers TT


Firstly it looks like a software / firmware issue. The unit uses
imbedded Linux.
There is probably nothing the user can do to correct this except
return the unit for repair under warranty.
If the retailer won't help or return your phone calls I suggest you
name and shame them here.
It would serve as a warning to other prospective customers to
reconsider their decision to use a retailer who offers after sales
service.

Cheers,
Alan

This is why I have not named and shamed as it is still the silly
season and many people are away from work (me included)

The retailer has since contacted me and we have now started a
dialogue. It still doesn't work but he is communicating with me.
Apparently the hot spell in WA has tipped a few of these over the
edge - inbuilt temp sensor.

Cheers TT

PS I should just go away for the break at this time - last year the
smoke came out of ME850 >:-(

Ah, yes but we know the reason for that. Seriously underrated bridge
rectifiers.

Cheers,
Alan

Ahhhh.......... so being full of booze and playing old heavy rock (ACDC,
Deep Purple, Sweet, Suzi Q, etc) flat out at 2:00am New Year's Morning
had nothin' to do with it eh?? You can give up on warranty
manager's job now Alan after having said that ;-)

Warranty Rule #1 - It's always the customers fault ;-) ;-)
Warranty Rule # 2 (see above)
Warranty Rule # 3 (see above)
Warranty Rule # 4 (see above)
Warranty Rule # 5 (see above)
Warranty Rule # 6 Damaged in transit
Warranty Rule # 7 Power surge/ Dirty mains
Warranty Rule # 8 Are your sure it's not the customer's fault?
Warranty Rule # 9 Humidity/Dust/Heat/Cold wrong Sheng Fui
Warranty Rule # 10 Never seen this fault before you are the first and
only so no warranty - refer #1

That's how it usually goes for me anyway ;-)

Cheers TT

Ring the Importer and tell him the retailer won't stand by the warranty
agreements and what do they intend to do about it. Does this thing
have a RS 232 port on the back. If so, ask to speak to the service
manager, and tell him you want to re-boot the software, as it's playing
up, not working properly, giving trouble, and your sorry to bother him
but your retailer refuses to assist, and he's your last hope. Or
perhaps he would like to supply you with a new unit, under the
warranty "lemon" agreement., as if you re-boot the software, it will
void the warranty, and we don't want to do that, so would he like
to do it for you.
When you do this, really take your time with the phone call, and keep
telling them you realise just how busy they are, but it's important
that you get it fixed. The longer you can drag it out the better. they
will think your a pain in the arse, and promise you anything to get rid
of you.

If all else fails walk into the retailer with a couple of mates, when
he's flat out, and make a lot of noise, about his crap after sales
service, and make a big point of dumping the thing on the counter. if
he tells you he will get back to you, be there the next morning, when
he arrives to open, and don't leave until he does something about
it.

If he tells you he will call the cops, if you don't leave, give him
the phone number, But remember he's not your friend, a friend would
have replaced the unit on the first visit.

bassett



Unfortunately this is very difficult when you buy over the net :-( He's
in Vic. I'm in WA. At least he is talking to me now and I have already
explained that we both want this fixed quickly and simply ;-)

Cheers TT

yep, buying of the net is a completly different ball game.