Online catalogues and obsolete products

B

Bruce Varley

Guest
Just got stood up by RS, their online catalogue stated that the two display
types I'm looking for were in stock for immediate delivery, but after the
order was placed I got a phone call stating that both were obsolete, no
longer available. I'm a bit surprised at this from a reputable vendor. Was I
just unlucky, or is this a common occurrence?
 
On 4/08/2011 12:36 AM, Bruce Varley wrote:
Just got stood up by RS, their online catalogue stated that the two display
types I'm looking for were in stock for immediate delivery, but after the
order was placed I got a phone call stating that both were obsolete, no
longer available. I'm a bit surprised at this from a reputable vendor. Was I
just unlucky, or is this a common occurrence?


common from them
Click to expand...

--
X-No-Archive: Yes
 
"Bruce Varley" <bv@NoSpam.com> wrote in
news:x9-dnfoiHvRwwaTTnZ2dnUVZ8k2dnZ2d@westnet.com.au:

Just got stood up by RS, their online catalogue stated that
the two display types I'm looking for were in stock for
immediate delivery, but after the order was placed I got a
phone call stating that both were obsolete, no longer
available. I'm a bit surprised at this from a reputable
vendor. Was I just unlucky, or is this a common occurrence?
Click to expand...
Yes, and element 14 are similar. Has been getting worse over the
past couple of years. Nobody wants to hold stock anymore.
 
On 4/08/2011 9:34 AM, Geoff wrote:
"Bruce Varley"<bv@NoSpam.com> wrote in
news:x9-dnfoiHvRwwaTTnZ2dnUVZ8k2dnZ2d@westnet.com.au:

Just got stood up by RS, their online catalogue stated that
the two display types I'm looking for were in stock for
immediate delivery, but after the order was placed I got a
phone call stating that both were obsolete, no longer
available. I'm a bit surprised at this from a reputable
vendor. Was I just unlucky, or is this a common occurrence?



Yes, and element 14 are similar. Has been getting worse over the
past couple of years. Nobody wants to hold stock anymore.
Click to expand...
Sounds more like a stock-control issue. The web site says they're
available because the stock database says they're in stock. But when
someone goes to pick one, they find the shelf is bare.

Sylvia.
 
"Sylvia Else" <sylvia@not.here.invalid> wrote in message
news:99vm63F85hU1@mid.individual.net...
On 4/08/2011 9:34 AM, Geoff wrote:
"Bruce Varley"<bv@NoSpam.com> wrote in
news:x9-dnfoiHvRwwaTTnZ2dnUVZ8k2dnZ2d@westnet.com.au:

Just got stood up by RS, their online catalogue stated that
the two display types I'm looking for were in stock for
immediate delivery, but after the order was placed I got a
phone call stating that both were obsolete, no longer
available. I'm a bit surprised at this from a reputable
vendor. Was I just unlucky, or is this a common occurrence?



Yes, and element 14 are similar. Has been getting worse over the
past couple of years. Nobody wants to hold stock anymore.

Sounds more like a stock-control issue. The web site says they're
available because the stock database says they're in stock. But when
someone goes to pick one, they find the shelf is bare.

Sylvia.
Click to expand...
Yes, but also reality control. If people know just how many nonexistent
products they had it may not do much for their reputation.
 
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