RS Coponents Australia

How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

Sylvia.

Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.

Sylvia.

Duuno, But in NZ (Welligton) if I order something that is not in stock
ex-aAuckland, it often turns up from Oz the next day, BEFORE the stuff
from Auckland ! UK takes about a week.

geoff

"geoff" <geoff_at_nospam-paf.co.nz> wrote in message
news:c-ednQITHO895-3WnZ2dnVY3goidnZ2d_at_giganews.com...
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.

Sylvia.

Duuno, But in NZ (Welligton) if I order something that is not in
stock ex-aAuckland, it often turns up from Oz the next day, BEFORE
the stuff from Auckland ! UK takes about a week.

geoff

That's odd...Is that via Australia Post? If so I would have expected
it to be more like a week and a day. Here (country Vic) I usually get
parcels ex Honk Kong sooner than ex Sydney :)

That said I have had some pleasent experiences (but not with Aust
Post but with freight companies) wherein a part ordered from Sydney via
their
standard carrier service in the morning turns up the same afternoon.
I'm still not sure how that works.

Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6 days,
but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this country for
service. It is certainly unusual for delivery to take longer than promised.
What did they say, when you asked about the delay?

On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable mode.

Sylvia.
I normally only deal with Farnell. My experience has been that any

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent
a reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have
superior stock levels and service. If they stock your item, then
they may be a better choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not
an adequate means of communication and that voice if the only
acceptable mode.

Sylvia Else wrote:
On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent
a reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have
superior stock levels and service. If they stock your item, then
they may be a better choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?


I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not
an adequate means of communication and that voice if the only
acceptable mode.

**Deal with Farnell next time. You are likely to experience fewer problems.
Tell RS why you are switching suppliers.

**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

On Tue, 09 Feb 2010 21:35:39 +1100, Sylvia Else
sylvia_at_not.at.this.address> wrote:

On 9/02/2010 7:35 PM, Trevor Wilson wrote:
Sylvia Else wrote:
On 9/02/2010 6:50 AM, Trevor Wilson wrote:
Sylvia Else wrote:
How long do they actually usually take to deliver in Australia
something that comes ex-stock from the UK? They implied around 6
days, but I've been waiting since the 19th Jan.


**In general, Farnell and RS Components set the standard in this
country for service. It is certainly unusual for delivery to take
longer than promised. What did they say, when you asked about the
delay?

Well, I sent them an email asking about the order, and they've sent a
reply asking me to contact them about it.

Isn't that what I just did?

**It would seem so. For the record: I have found Farnell to have superior
stock levels and service. If they stock your item, then they may be a better
choice next time.

Someone else recently expressed the opposite view to me. I suppose it
depends on one's personal experience of the two.

I assume that what RS mean by "contact them" is that I should phone
them. They're not the first organisation I've come across that seems
incapable of dealing with something without having a person hanging on
to the other end of a phone line.

Mebbe they want there to be no record of the conversation and any
commitments/promises/best_guesses they give you. Email can be damning
evidence.

What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.