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Sylvia Else
Guest
Wed Feb 10, 2010 1:32 pm
On 10/02/2010 8:55 PM, Mr.T wrote:
Quote:
"Sylvia Else"<sylvia_at_not.at.this.address> wrote in message
news:005e269a$0$19173$c3e8da3_at_news.astraweb.com...
What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.
Darn right. Ask them for their Telex address if email is too modern for them
to handle :-)
MrT.
When Optus upgraded their cable network a while back, which was going to
render my old modem obsolete, they sent me a new cable modem with
self-install instructions (despite their usual line being that people
have to pay for a tech to come round to install modems). Installing it
was easy (how hard can it be?), but it had to be registered on their
network, for which they wanted me to phone to provide the umpteendigit
HF MAC id.
They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.
Sylvia.
Trevor Wilson
Guest
Wed Feb 10, 2010 10:07 pm
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
Quote:
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?
Actully, the specific comment made by the other person related to stock
levels in Australia - that RSComponents was more likely than Farnell to
have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you require?
Everyone will have an opinion of RS vs. Farnell. My experience is that
Farnell is superior. That said, RS has always, IME, provided excellent
service. Of course, I have a 30 day account with both companies, so I need
not bother with credit card silliness.
--
Trevor Wilson
www.rageaudio.com.au
Mr.T
Guest
Thu Feb 11, 2010 9:13 am
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:001e5deb$0$16738$c3e8da3_at_news.astraweb.com...
Quote:
They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.
The ones I hate worse are the on-line businesses that refuse to even provide
an email address! Jetstar is a good example that promotes their on-line
booking system but provides no on-line communication at all. They RELY on
people not waiting hours on hold to talk to someone who can't help them
anyway. And they rely on people giving up after many letters. It's far
easier to win the lottery than getting any joy from some companies.
MrT.
aussiblu
Guest
Thu Feb 11, 2010 10:56 am
You just reminded me that I still have the US products part of
an RS order outstanding; on checking I placed the order in March
2009.
--
Regards
Blue
Remove ZX from email address to reply directly.
fritz
Guest
Thu Feb 11, 2010 11:37 pm
"Trevor Wilson" <trevor_at_rageaudio.com.au> wrote in message
news:7tglgkF21oU1_at_mid.individual.net...
Quote:
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?
Actully, the specific comment made by the other person related to stock
levels in Australia - that RSComponents was more likely than Farnell to
have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you
require?
Everyone will have an opinion of RS vs. Farnell. My experience is that
Farnell is superior. That said, RS has always, IME, provided excellent
service. Of course, I have a 30 day account with both companies, so I need
not bother with credit card silliness.
Check these buggers out, mate. The best electronics supplier in the world.
They are still doing what Dick Smith Electronics long ago forgot to do.
Supply parts. Farnell and RS aren't too far behind, but Conrad is the best.
http://conrad.com/
You don't have them yet in OZ, but they might open a branch if you ask
nicely.
Tom
Guest
Fri Feb 12, 2010 1:36 am
fritz wrote:
....
Quote:
Check these buggers out, mate. The best electronics supplier in the world.
They are still doing what Dick Smith Electronics long ago forgot to do.
Supply parts. Farnell and RS aren't too far behind, but Conrad is the best.
http://conrad.com/
You don't have them yet in OZ, but they might open a branch if you ask
nicely.
I don't think I like their prices and then shipping on top...
Tom
Trevor Wilson
Guest
Fri Feb 12, 2010 2:15 am
fritz wrote:
Quote:
"Trevor Wilson" <trevor_at_rageaudio.com.au> wrote in message
news:7tglgkF21oU1_at_mid.individual.net...
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item
you require?
Actully, the specific comment made by the other person related to
stock levels in Australia - that RSComponents was more likely than
Farnell to have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you
require?
Everyone will have an opinion of RS vs. Farnell. My experience is
that Farnell is superior. That said, RS has always, IME, provided
excellent service. Of course, I have a 30 day account with both
companies, so I need not bother with credit card silliness.
Check these buggers out, mate. The best electronics supplier in the
world. They are still doing what Dick Smith Electronics long ago
forgot to do. Supply parts. Farnell and RS aren't too far behind, but
Conrad is the best.
http://conrad.com/
You don't have them yet in OZ, but they might open a branch if you ask
nicely.
**Why bother? Their prices are far too high (I checked a couple of items).
Farnell provides free shipping on all orders and I can obtain a part within
4 hours, if I require it.
--
Trevor Wilson
www.rageaudio.com.au
Guest
Fri Feb 12, 2010 6:30 am
On Fri, 12 Feb 2010 12:15:12 +1100, "Trevor Wilson"
<trevor_at_rageaudio.com.au> wrote:
Quote:
fritz wrote:
"Trevor Wilson" <trevor_at_rageaudio.com.au> wrote in message
news:7tglgkF21oU1_at_mid.individual.net...
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item
you require?
Actully, the specific comment made by the other person related to
stock levels in Australia - that RSComponents was more likely than
Farnell to have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you
require?
Everyone will have an opinion of RS vs. Farnell. My experience is
that Farnell is superior. That said, RS has always, IME, provided
excellent service. Of course, I have a 30 day account with both
companies, so I need not bother with credit card silliness.
Check these buggers out, mate. The best electronics supplier in the
world. They are still doing what Dick Smith Electronics long ago
forgot to do. Supply parts. Farnell and RS aren't too far behind, but
Conrad is the best.
http://conrad.com/
You don't have them yet in OZ, but they might open a branch if you ask
nicely.
**Why bother? Their prices are far too high (I checked a couple of items).
Farnell provides free shipping on all orders and I can obtain a part within
4 hours, if I require it.
I've used Mouser occasionally too. They had free shipping to Oz for a
while, but I don't know if they still do.
Jasen Betts
Guest
Fri Feb 12, 2010 9:24 am
On 2010-02-10, Sylvia Else <sylvia_at_not.at.this.address> wrote:
Quote:
On 10/02/2010 8:55 PM, Mr.T wrote:
"Sylvia Else"<sylvia_at_not.at.this.address> wrote in message
news:005e269a$0$19173$c3e8da3_at_news.astraweb.com...
What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.
Darn right. Ask them for their Telex address if email is too modern for them
to handle :-)
MrT.
When Optus upgraded their cable network a while back, which was going to
render my old modem obsolete, they sent me a new cable modem with
self-install instructions (despite their usual line being that people
have to pay for a tech to come round to install modems). Installing it
was easy (how hard can it be?), but it had to be registered on their
network, for which they wanted me to phone to provide the umpteendigit
HF MAC id.
They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.
If they'd had any brains at all they'd have recorded the mac using a
barcode reader before they put the unit in the post to you. Devices of
this type usually have that sort of info on the outside of the box in a
machine readable form.
---
news://freenews.netfront.net/ - complaints: news_at_netfront.net ---
Sylvia Else
Guest
Fri Feb 12, 2010 1:38 pm
On 12/02/2010 7:24 PM, Jasen Betts wrote:
Quote:
On 2010-02-10, Sylvia Else<sylvia_at_not.at.this.address> wrote:
On 10/02/2010 8:55 PM, Mr.T wrote:
"Sylvia Else"<sylvia_at_not.at.this.address> wrote in message
news:005e269a$0$19173$c3e8da3_at_news.astraweb.com...
What if I were deaf? (I'm not, despite what some people may think). It
must be hugely annoying to a deaf person to be told that email is not an
adequate means of communication and that voice if the only acceptable
mode.
Darn right. Ask them for their Telex address if email is too modern for them
to handle :-)
MrT.
When Optus upgraded their cable network a while back, which was going to
render my old modem obsolete, they sent me a new cable modem with
self-install instructions (despite their usual line being that people
have to pay for a tech to come round to install modems). Installing it
was easy (how hard can it be?), but it had to be registered on their
network, for which they wanted me to phone to provide the umpteendigit
HF MAC id.
They absolutely refused to do this by email, despite the clear benefits
of having the id written down, rather than recited over a phone line. I
remain bemused by their stance. Apparently they'd rather annoy me than
use the same information from an email that they'd otherwise get from a
phone call.
If they'd had any brains at all they'd have recorded the mac using a
barcode reader before they put the unit in the post to you. Devices of
this type usually have that sort of info on the outside of the box in a
machine readable form.
It certainly did. This I know, because optus sent me a second one, which
I still have in its box. I told them that they could come and collect it
if they want - but they never did. BTW, they also supplied an ADSL
splitter for use with this *cable* modem.
I can only assume that they feel that the people in their customer
service call centre didn't have enough work, and that this was an
opportunity to provide some.
Sylvia.
fritz
Guest
Fri Feb 12, 2010 2:41 pm
"Trevor Wilson" <trevor_at_rageaudio.com.au> wrote in message
news:7tjodgF2l2U1_at_mid.individual.net...
Quote:
fritz wrote:
"Trevor Wilson" <trevor_at_rageaudio.com.au> wrote in message
news:7tglgkF21oU1_at_mid.individual.net...
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item
you require?
Actully, the specific comment made by the other person related to
stock levels in Australia - that RSComponents was more likely than
Farnell to have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you
require?
Everyone will have an opinion of RS vs. Farnell. My experience is
that Farnell is superior. That said, RS has always, IME, provided
excellent service. Of course, I have a 30 day account with both
companies, so I need not bother with credit card silliness.
Check these buggers out, mate. The best electronics supplier in the
world. They are still doing what Dick Smith Electronics long ago
forgot to do. Supply parts. Farnell and RS aren't too far behind, but
Conrad is the best.
http://conrad.com/
You don't have them yet in OZ, but they might open a branch if you ask
nicely.
**Why bother? Their prices are far too high (I checked a couple of items).
Farnell provides free shipping on all orders and I can obtain a part
within 4 hours, if I require it.
Fair comment, I prefer to walk into the shop and buy, but there are no
Farnell or
RS shops close to me. Is Conrad really so expensive ? What items did you
actually compare ?
Fritz
Quote:
Trevor Wilson
Guest
Tue Feb 16, 2010 11:18 pm
Trevor Wilson wrote:
Quote:
"Sylvia Else" <sylvia_at_not.at.this.address> wrote in message
news:0013db27$0$1923$c3e8da3_at_news.astraweb.com...
On 10/02/2010 9:48 AM, Trevor Wilson wrote:
**Huh? That RS provides good service? Certainly, that has been my
experience. Farnell, IME, is better. Does Farnell stock the item you
require?
Actully, the specific comment made by the other person related to
stock levels in Australia - that RSComponents was more likely than
Farnell to have an item here, available for delivery next day.
**Perhaps my question was unclear. Does Farnell stock the item you
require?
**Does Farnell stock the item you require?
--
Trevor Wilson
www.rageaudio.com.au
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