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Arfa Daily
Guest

Sat Jan 21, 2012 2:44 am   



<snip>

Quote:

I'm still working at a solution from Avast.
I don't think the "third party support specialist" has ever been on a
newsgroup.
So, I'm trying to walk him/her (Vojta Nekvapil) through that first. Sad
Mikek

Hmmm. You would think that they would have someone there who understood
usenet access, considering that there is a specific section of the
program,
complete with controls and on / off switches, for newsgroup virus checking
... d :-\

Arfa

That may (likely) found at third level tech support, if it exists and you
can get there. Generally first level is a robot (program or human).

?-/

I'm really not quite sure what is going on with Avast! at the moment. I have
had it on every machine here since it came out, and have never had the
slightest problem with it either missing viruses and other bad-arsed stuff,
or with it interacting badly with any operating system that I've had it
running on, or any internet, usenet or mail access programs that I've had
running. Now all these problems with usenet have started - and there seems
to be quite a few people suffering - and also, a few times in the last few
weeks, I have also had a problem - but only intermittently - with sending
mail. Using Thunderbird or Windoze Live Mail, when you try to send a mail,
you get an almost immediate error message spouting some garbage about the
server responding with an invalid greeting, or some such. You can try and
try resending, but nothing will persuade that mail to fly. Until, that is,
you do the "Switch off shields for 10 minutes" option in Avast! As soon as
you do that, and click "retry", off it goes, good as gold. Happened to me
yesterday afternoon. Turned off Avast! then no problem. And here we are a
few hours later, and I just sent a few emails from Thunderbird, with Avast!
fully switched on, and they all flew without problem. And no, the machine
has not been powered down, restarted or otherwise rebooted in the interim.
Strange ...

Arfa

amdx
Guest

Sat Jan 21, 2012 6:04 am   



On 1/20/2012 7:44 PM, Arfa Daily wrote:
Quote:


snip


I'm still working at a solution from Avast.
I don't think the "third party support specialist" has ever been on a
newsgroup.
So, I'm trying to walk him/her (Vojta Nekvapil) through that first. Sad
Mikek

Hmmm. You would think that they would have someone there who understood
usenet access, considering that there is a specific section of the
program,
complete with controls and on / off switches, for newsgroup virus
checking
... d :-\

Arfa

That may (likely) found at third level tech support, if it exists and you
can get there. Generally first level is a robot (program or human).

?-/

I'm really not quite sure what is going on with Avast! at the moment. I
have had it on every machine here since it came out, and have never had
the slightest problem with it either missing viruses and other bad-arsed
stuff, or with it interacting badly with any operating system that I've
had it running on, or any internet, usenet or mail access programs that
I've had running. Now all these problems with usenet have started - and
there seems to be quite a few people suffering - and also, a few times
in the last few weeks, I have also had a problem - but only
intermittently - with sending mail. Using Thunderbird or Windoze Live
Mail, when you try to send a mail, you get an almost immediate error
message spouting some garbage about the server responding with an
invalid greeting, or some such. You can try and try resending, but
nothing will persuade that mail to fly. Until, that is, you do the
"Switch off shields for 10 minutes" option in Avast! As soon as you do
that, and click "retry", off it goes, good as gold. Happened to me
yesterday afternoon. Turned off Avast! then no problem. And here we are
a few hours later, and I just sent a few emails from Thunderbird, with
Avast! fully switched on, and they all flew without problem. And no, the
machine has not been powered down, restarted or otherwise rebooted in
the interim. Strange ...

Arfa

I have also had a problem making my posts appear on the newsgroups,
but only on one computer, as soon as I did the patch for the problem we
discussed, no more posting problem. Both of my computers have Avast.
Nothing lately from Avast's "third party support specialist".
Mikek

amdx
Guest

Tue Jan 24, 2012 2:02 pm   



On 1/20/2012 11:04 PM, amdx wrote:
Quote:
On 1/20/2012 7:44 PM, Arfa Daily wrote:


snip


I'm still working at a solution from Avast.
I don't think the "third party support specialist" has ever been on a
newsgroup.
So, I'm trying to walk him/her (Vojta Nekvapil) through that first.
Sad
Mikek

Hmmm. You would think that they would have someone there who understood
usenet access, considering that there is a specific section of the
program,
complete with controls and on / off switches, for newsgroup virus
checking
... d :-\

Arfa

That may (likely) found at third level tech support, if it exists and
you
can get there. Generally first level is a robot (program or human).

?-/

I'm really not quite sure what is going on with Avast! at the moment. I
have had it on every machine here since it came out, and have never had
the slightest problem with it either missing viruses and other bad-arsed
stuff, or with it interacting badly with any operating system that I've
had it running on, or any internet, usenet or mail access programs that
I've had running. Now all these problems with usenet have started - and
there seems to be quite a few people suffering - and also, a few times
in the last few weeks, I have also had a problem - but only
intermittently - with sending mail. Using Thunderbird or Windoze Live
Mail, when you try to send a mail, you get an almost immediate error
message spouting some garbage about the server responding with an
invalid greeting, or some such. You can try and try resending, but
nothing will persuade that mail to fly. Until, that is, you do the
"Switch off shields for 10 minutes" option in Avast! As soon as you do
that, and click "retry", off it goes, good as gold. Happened to me
yesterday afternoon. Turned off Avast! then no problem. And here we are
a few hours later, and I just sent a few emails from Thunderbird, with
Avast! fully switched on, and they all flew without problem. And no, the
machine has not been powered down, restarted or otherwise rebooted in
the interim. Strange ...

Arfa

I have also had a problem making my posts appear on the newsgroups, but
only on one computer, as soon as I did the patch for the problem we
discussed, no more posting problem. Both of my computers have Avast.
Nothing lately from Avast's "third party support specialist".
Mikek

Hi all,

I received the letter below.
If anyone else would like to give Avast a note about the problem
it might help get the problem corrected.
Mikek
*******************************************************
Hello,
sorry Mikek, we were unable to reproduce the issue on our side.
Kind Regards

Vojta Nekvapil
Third-Party Support Specialist

AVAST Software a.s.
http://support.avast.com
video tutorials: http://public.avast.com/supp

Free 24/7 telephone iYogi support is now available for your avast!
product. Click here to see your local toll-free number:
www.avast.com/support

Ticket Details
===================
Ticket ID: UVE-835929
Department: 2nd Level Tech Supp
Priority: Default
Status: On Hold

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