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Dimiter_Popoff
Guest

Tue Apr 28, 2020 8:45 pm   



Placed an order a few days ago, around $600, and got a message
that they needed me to fill a form for a processor with crypto engine.
I was careful to select a part without crypto but had not noticed
they had wrongly labeled it on their site as if had; hence the message
I got.
Anyway, they sent me some form which I filled and sent as requested.

Next day I got an autoreminder that they had not received the form,
so could I please fill it and send it.
Did it again, contacted the chat line, they said basically nothing.
Got contacted by a person with a name asking me the same. Sent them
the file as well.
Next day got the autoreminder again. And today again.

No idea what is going on, any experience with that? I'll let
the order cancel itself eventually and reorder without this part,
they do have some of it (larger temp range but the same) which
are not marked for this nonsense but I am still puzzled by what
is going on.
Looks like there simply is no pilot in the plane but who knows,
may be someone here might have some better insight.

Dimiter

======================================================
Dimiter Popoff, TGI http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/

Dimiter_Popoff
Guest

Tue Apr 28, 2020 9:45 pm   



On 4/28/2020 23:37, Ricky C wrote:
Quote:
On Tuesday, April 28, 2020 at 3:38:24 PM UTC-4, dp wrote:
Placed an order a few days ago, around $600, and got a message
that they needed me to fill a form for a processor with crypto engine.
I was careful to select a part without crypto but had not noticed
they had wrongly labeled it on their site as if had; hence the message
I got.
Anyway, they sent me some form which I filled and sent as requested.

Next day I got an autoreminder that they had not received the form,
so could I please fill it and send it.
Did it again, contacted the chat line, they said basically nothing.
Got contacted by a person with a name asking me the same. Sent them
the file as well.
Next day got the autoreminder again. And today again.

No idea what is going on, any experience with that? I'll let
the order cancel itself eventually and reorder without this part,
they do have some of it (larger temp range but the same) which
are not marked for this nonsense but I am still puzzled by what
is going on.
Looks like there simply is no pilot in the plane but who knows,
may be someone here might have some better insight.

I think I had a similar experience once regarding a sales tax exemption form. In this case they should be responsive to the fact that this part does not need the form. Why not contact them about that? I find Digikey very responsive to errors on their part listings. They even give acknowledgements when they fix them.

I bet Mouser is similar in this regard. It's as bad for them as it is for you really. All that extra work.


Tried that as well, no response. Just the autoreminders.
The live chat peop[le are polite but all they tell me is they must
wait for their "export department" to release the order, i.e. nothing.

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...

Dimiter

======================================================
Dimiter Popoff, TGI http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/

Ricky C
Guest

Tue Apr 28, 2020 9:45 pm   



On Tuesday, April 28, 2020 at 3:38:24 PM UTC-4, dp wrote:
Quote:
Placed an order a few days ago, around $600, and got a message
that they needed me to fill a form for a processor with crypto engine.
I was careful to select a part without crypto but had not noticed
they had wrongly labeled it on their site as if had; hence the message
I got.
Anyway, they sent me some form which I filled and sent as requested.

Next day I got an autoreminder that they had not received the form,
so could I please fill it and send it.
Did it again, contacted the chat line, they said basically nothing.
Got contacted by a person with a name asking me the same. Sent them
the file as well.
Next day got the autoreminder again. And today again.

No idea what is going on, any experience with that? I'll let
the order cancel itself eventually and reorder without this part,
they do have some of it (larger temp range but the same) which
are not marked for this nonsense but I am still puzzled by what
is going on.
Looks like there simply is no pilot in the plane but who knows,
may be someone here might have some better insight.


I think I had a similar experience once regarding a sales tax exemption form. In this case they should be responsive to the fact that this part does not need the form. Why not contact them about that? I find Digikey very responsive to errors on their part listings. They even give acknowledgements when they fix them.

I bet Mouser is similar in this regard. It's as bad for them as it is for you really. All that extra work.

--

Rick C.

- Get 1,000 miles of free Supercharging
- Tesla referral code - https://ts.la/richard11209


Guest

Tue Apr 28, 2020 9:45 pm   



Dimiter_Popoff <dp_at_tgi-sci.com> wrote in
news:r8a0nb$q8c$1_at_dont-email.me:

Quote:
Placed an order a few days ago, around $600, and got a message
that they needed me to fill a form for a processor with crypto
engine. I was careful to select a part without crypto but had not
noticed they had wrongly labeled it on their site as if had; hence
the message I got.
Anyway, they sent me some form which I filled and sent as
requested.

Next day I got an autoreminder that they had not received the
form, so could I please fill it and send it.
Did it again, contacted the chat line, they said basically
nothing. Got contacted by a person with a name asking me the same.
Sent them the file as well.
Next day got the autoreminder again. And today again.

No idea what is going on, any experience with that? I'll let
the order cancel itself eventually and reorder without this part,
they do have some of it (larger temp range but the same) which
are not marked for this nonsense but I am still puzzled by what
is going on.
Looks like there simply is no pilot in the plane but who knows,
may be someone here might have some better insight.

Dimiter

======================================================
Dimiter Popoff, TGI http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/






They are trying to get your real, hard info so they can rip you
off.

Crypto currencies are lame because you have no recourse when you
get screwed.

Or if I read that wrong... still sounds fishy.

Hence the name, I guess.

Dimiter_Popoff
Guest

Tue Apr 28, 2020 10:45 pm   



On 4/28/2020 23:56, Pimpom wrote:
Quote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.

Dimiter_Popoff
Guest

Tue Apr 28, 2020 10:45 pm   



On 4/28/2020 23:36, DecadentLinuxUserNumeroUno_at_decadence.org wrote:
Quote:
Dimiter_Popoff <dp_at_tgi-sci.com> wrote in
news:r8a0nb$q8c$1_at_dont-email.me:

Placed an order a few days ago, around $600, and got a message
that they needed me to fill a form for a processor with crypto
engine. I was careful to select a part without crypto but had not
noticed they had wrongly labeled it on their site as if had; hence
the message I got.
Anyway, they sent me some form which I filled and sent as
requested.

Next day I got an autoreminder that they had not received the
form, so could I please fill it and send it.
Did it again, contacted the chat line, they said basically
nothing. Got contacted by a person with a name asking me the same.
Sent them the file as well.
Next day got the autoreminder again. And today again.

No idea what is going on, any experience with that? I'll let
the order cancel itself eventually and reorder without this part,
they do have some of it (larger temp range but the same) which
are not marked for this nonsense but I am still puzzled by what
is going on.
Looks like there simply is no pilot in the plane but who knows,
may be someone here might have some better insight.

Dimiter

======================================================
Dimiter Popoff, TGI http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/






They are trying to get your real, hard info so they can rip you
off.

Crypto currencies are lame because you have no recourse when you
get screwed.

Or if I read that wrong... still sounds fishy.

Hence the name, I guess.


No crypto currency involved, the crypto here refers to an encryption
accelerator some of these processors have. I neither need it nor did
I order a part which has it but... go figure.

Dimiter

Pimpom
Guest

Tue Apr 28, 2020 10:45 pm   



On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:
Quote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.

Bill Martin
Guest

Wed Apr 29, 2020 9:45 pm   



On 4/28/20 2:14 PM, Dimiter_Popoff wrote:
Quote:
On 4/28/2020 23:56, Pimpom wrote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.


Aha! So smack them alongside the head and complain to your credit card
company. They won't likely ignore that input...paid for product, not
shipped..

Dan Purgert
Guest

Fri May 01, 2020 12:45 pm   



-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512

Dimiter_Popoff wrote:
Quote:
[...]
Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


In case you weren't aware, we're kind of in the middle of a pandemic Wink.

It's probably stupid managerial BS that "the process on the books" that
can't actually be fulfilled because the people who would actually
perform whatever verification process aren't allowed into the office.

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iQIzBAEBCgAdFiEE3asj+xn6fYUcweBnbWVw5UznKGAFAl6sA0kACgkQbWVw5Uzn
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--
|_|O|_| Github: https://github.com/dpurgert
|_|_|O| PGP: DDAB 23FB 19FA 7D85 1CC1 E067 6D65 70E5 4CE7 2860
|O|O|O| Former PGP: 05CA 9A50 3F2E 1335 4DC5 4AEE 8E11 DDF3 1279 A281

Dimiter_Popoff
Guest

Fri May 01, 2020 4:45 pm   



On 4/29/2020 23:12, Bill Martin wrote:
Quote:
On 4/28/20 2:14 PM, Dimiter_Popoff wrote:
On 4/28/2020 23:56, Pimpom wrote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.

Aha! So smack them alongside the head and complain to your credit card
company. They won't likely ignore that input...paid for product, not
shipped..


Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.

But to my relief the issue got resolved.

My third live chat with them was with a guy in the UK, Sam. Unlike the
former two he actually did something; asked me to email *him* the form.
I did - and he got nothing. Turned out Mouser were just silently
discarding all my emails (to 4 different mailboxes). No bounces,
nothing. Have not had this at all so far (decades) I think.
And I *know* my emails do go out as the SMTP and the tcp stack
etc. which do that have all been written by me...
Today I emailed Sam over 3 different routes (different MX servers,
one of them being the Mouser MX server directly from my IP address;
got no reply, I assume he got none of these...

So all, bear in mind that if you are to contact Mouser they are
likely to simply not be getting your emails. The live chat works,
in my case I put the form on a non-linked location of our website
and Sam got it; this was enough, the package is on its way now.

Dimiter

======================================================
Dimiter Popoff, TGI http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/

Phil Hobbs
Guest

Fri May 01, 2020 6:45 pm   



On 2020-05-01 11:12, Dimiter_Popoff wrote:
Quote:
On 4/29/2020 23:12, Bill Martin wrote:
On 4/28/20 2:14 PM, Dimiter_Popoff wrote:
On 4/28/2020 23:56, Pimpom wrote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.

Aha! So smack them alongside the head and complain to your credit card
company. They won't likely ignore that input...paid for product, not
shipped..


Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.

But to my relief the issue got resolved.

My third live chat with them was with a guy in the UK, Sam. Unlike the
former two he actually did something; asked me to email *him* the form.
I did - and he got nothing. Turned out Mouser were just silently
discarding all my emails (to 4 different mailboxes). No bounces,
nothing. Have not had this at all so far (decades) I think.
And I *know* my emails do go out as the SMTP and the tcp stack
etc. which do that have all been written by me...
Today I emailed Sam over 3 different routes (different MX servers,
one of them being the Mouser MX server directly from my IP address;
got no reply, I assume he got none of these...

So all, bear in mind that if you are to contact Mouser they are
likely to simply not be getting your emails. The live chat works,
in my case I put the form on a non-linked location of our website
and Sam got it; this was enough, the package is on its way now.

Dimiter

======================================================
Dimiter Popoff, TGI             http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/


Did you use different providers, e.g. gmail or mail.com? Most companies
use email blacklists from third parties to help prevent phishing attacks
and spam, but the lists aren't always very accurate.

Did you get Sam to check his spam folder?

Cheers

Phil Hobbs

--
Dr Philip C D Hobbs
Principal Consultant
ElectroOptical Innovations LLC / Hobbs ElectroOptics
Optics, Electro-optics, Photonics, Analog Electronics
Briarcliff Manor NY 10510

http://electrooptical.net
http://hobbs-eo.com

Dave Platt
Guest

Fri May 01, 2020 6:45 pm   



In article <r8he8a$vmn$1_at_dont-email.me>,
Dimiter_Popoff <dp_at_tgi-sci.com> wrote:

Quote:
Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.


Correct. Typically the "hold" time limit is up to a month, depending
on your bank's policy. The hold can be released by the merchant that
requested it, and is automatically released if the merchant actually
charges the card.

Dimiter_Popoff
Guest

Fri May 01, 2020 7:45 pm   



On 5/1/2020 19:52, Phil Hobbs wrote:
Quote:
On 2020-05-01 11:12, Dimiter_Popoff wrote:
On 4/29/2020 23:12, Bill Martin wrote:
On 4/28/20 2:14 PM, Dimiter_Popoff wrote:
On 4/28/2020 23:56, Pimpom wrote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.

Aha! So smack them alongside the head and complain to your credit
card company. They won't likely ignore that input...paid for product,
not shipped..


Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.

But to my relief the issue got resolved.

My third live chat with them was with a guy in the UK, Sam. Unlike the
former two he actually did something; asked me to email *him* the form.
I did - and he got nothing. Turned out Mouser were just silently
discarding all my emails (to 4 different mailboxes). No bounces,
nothing. Have not had this at all so far (decades) I think.
And I *know* my emails do go out as the SMTP and the tcp stack
etc. which do that have all been written by me...
Today I emailed Sam over 3 different routes (different MX servers,
one of them being the Mouser MX server directly from my IP address;
got no reply, I assume he got none of these...

So all, bear in mind that if you are to contact Mouser they are
likely to simply not be getting your emails. The live chat works,
in my case I put the form on a non-linked location of our website
and Sam got it; this was enough, the package is on its way now.

Dimiter

======================================================
Dimiter Popoff, TGI             http://www.tgi-sci.com
======================================================
http://www.flickr.com/photos/didi_tgi/


Did you use different providers, e.g. gmail or mail.com?  Most companies
use email blacklists from third parties to help prevent phishing attacks
and spam, but the lists aren't always very accurate.

Did you get Sam to check his spam folder?

Cheers

Phil Hobbs


The "From:" field was always my email (the one Mouser used to send me
the form they wanted me to fill), it is under our domain, tgi-sci.com .
I have not yet had a mail rejected based on that (almost 2 decades).
I have seen smtp servers not wanting to talk to this or that IP address
but in such a case a message bounces; and today's experiment with 3
smtp client addresses made no difference.

I did not ask Sam to check his spam folder, everybody nowadays would
think of that so it would have been sort of impolite I guess. But
most likely something like that is happening, my emails went into
some spam blackhole (notice I did not change the subject line other
than adding a Re: prefix to it).

It was *very* unusual, I still don't know what happened but I am
not going to pursue it any further, have better things to do Smile.

Dimiter

Ricky C
Guest

Fri May 01, 2020 9:45 pm   



On Friday, May 1, 2020 at 12:53:11 PM UTC-4, Phil Hobbs wrote:
Quote:
On 2020-05-01 11:12, Dimiter_Popoff wrote:
On 4/29/2020 23:12, Bill Martin wrote:
On 4/28/20 2:14 PM, Dimiter_Popoff wrote:
On 4/28/2020 23:56, Pimpom wrote:
On 4/29/2020 2:14 AM, Dimiter_Popoff wrote:

Either nobody reads my emails or something else is going on and they
are playing dead until I give up. Given the pandemic situation it is
hard to tell which it is...


Maybe they're not /playing/.

Sorry. Couldn't resist.


Well they did authorize the cash on my card Smile.

Aha! So smack them alongside the head and complain to your credit card
company. They won't likely ignore that input...paid for product, not
shipped..


Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.

But to my relief the issue got resolved.

My third live chat with them was with a guy in the UK, Sam. Unlike the
former two he actually did something; asked me to email *him* the form.
I did - and he got nothing. Turned out Mouser were just silently
discarding all my emails (to 4 different mailboxes). No bounces,
nothing. Have not had this at all so far (decades) I think.
And I *know* my emails do go out as the SMTP and the tcp stack
etc. which do that have all been written by me...
Today I emailed Sam over 3 different routes (different MX servers,
one of them being the Mouser MX server directly from my IP address;
got no reply, I assume he got none of these...

So all, bear in mind that if you are to contact Mouser they are
likely to simply not be getting your emails. The live chat works,
in my case I put the form on a non-linked location of our website
and Sam got it; this was enough, the package is on its way now.

Dimiter

=====================================================> > Dimiter Popoff, TGI             http://www.tgi-sci.com
=====================================================> > http://www.flickr.com/photos/didi_tgi/


Did you use different providers, e.g. gmail or mail.com? Most companies
use email blacklists from third parties to help prevent phishing attacks
and spam, but the lists aren't always very accurate.

Did you get Sam to check his spam folder?


I was blocked from sending email to the states of Tennessee and South Carolina because an email server rating provided by Cisco was reporting me as having a "poor" reputation. I was never able to get any detailed info on how they form their reporting, i.e. what sources they use and how to be removed. They simply claim that if the problems stop the server would be cleared in a "few days". I literally had no resource to deal with this issue either through Cisco or through the state.

At least in that case the emails did bounce so I knew they didn't get through.

I'm glad more companies don't use Cisco for this server screening.

--

Rick C.

+ Get 1,000 miles of free Supercharging
+ Tesla referral code - https://ts.la/richard11209

Ricky C
Guest

Fri May 01, 2020 9:45 pm   



On Friday, May 1, 2020 at 1:41:06 PM UTC-4, Dave Platt wrote:
Quote:
In article <r8he8a$vmn$1_at_dont-email.me>,
Dimiter_Popoff <dp_at_tgi-sci.com> wrote:

Well they had just "authorized" the amount, not charged it.
The difference between these I can see is that the amount stays
"blocked" in my account, no transaction has taken place. How
does this go on I am not sure, I suppose it times out eventually
if the do not cash in.

Correct. Typically the "hold" time limit is up to a month, depending
on your bank's policy. The hold can be released by the merchant that
requested it, and is automatically released if the merchant actually
charges the card.


I saw charges like this on my credit card and on asking the card vendor about it was told there was a time limit, but it was much less than 30 days. I think it was a week, but I won't swear to that.

I don't believe the charge is automatically "released" when charging the card, it is up to the vendor to take care of that. I recall seeing charges of lesser amounts than the actual purchase as part of the process of verifying the transaction before turning on gas pumps. I don't have to worry about that so much any more.

--

Rick C.

-- Get 1,000 miles of free Supercharging
-- Tesla referral code - https://ts.la/richard11209

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